Privacy Policy

This Privacy Policy explains how Fastrank, operated by Cadunlock LLC (“Company”, “we”, “us”, or “our”), collects, uses, and protects personal information when you visit fastrank.io or use our website performance audit and technical consulting services (together, the “Services”).

By accessing our website or using our Services, you agree to the practices described in this Policy and to our Terms of Service and Refund Policy.

1. Who We Are

2. Information We Collect

We collect information in three main ways: when you provide it directly, automatically through your use of our website, and from selected third parties.

a) Information you provide directly

• Contact details (name, email address, company name, job title).
• Website URLs and technical context you share when requesting an audit.
• Messages you send via contact forms, email, or live chat (Crisp), including support requests and project details.
• Billing details necessary to process payments (processed securely by payment providers such as Stripe).

b) Information collected automatically

When you browse our website, we may automatically collect:

• IP address and approximate location (city/region-level).
• Device type, browser type, and operating system.
• Pages visited, actions taken, time on page, and referring URLs.
• Technical event data used to measure performance and diagnose issues (e.g. error logs, response times).

c) Payment information

Online payments are processed by Stripe or other payment providers. We do not store full credit card numbers on our servers. Stripe may process your payment data in accordance with its own privacy policy. We receive limited information related to the transaction, such as payment status, last four digits of the card, and billing country, for accounting, invoicing, and fraud-prevention purposes.

3. Cookies, Analytics & Tracking

We use cookies and similar tracking technologies to operate our website, understand how visitors use it, and improve our marketing.

• Essential cookies – required for security, session management, and core features.
• Analytics cookies – used by tools such as Google Analytics or similar platforms to measure traffic and usage patterns.
• Advertising / attribution cookies – used by platforms like Google Ads, Meta, or similar services to understand which campaigns bring traffic and conversions to Fastrank.

You can manage or disable cookies through your browser settings. Some features of the website may not function properly if certain cookies are disabled.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and Services.
• To perform website performance audits, SEO diagnostics, and technical consulting requested by you.
• To communicate with you about your order, deliverables, invoices, updates, and support.
• To personalise content, measure campaign performance, and improve our marketing and website experience.
• To detect, prevent, and respond to fraud, abuse, or security incidents.
• To comply with applicable legal obligations, accounting requirements, and regulatory requests.

5. Legal Bases for Processing (EEA/UK Visitors)

Where the EU or UK General Data Protection Regulation (“GDPR”) applies, we process personal data under the following legal bases:

• Performance of a contract – when processing is necessary to deliver the Services you requested.
• Legitimate interests – for analytics, service improvement, security, and basic marketing, balanced against your privacy rights.
• Legal obligations – when we must keep certain records for tax, accounting, or regulatory purposes.
• Consent – where required for specific cookies or marketing communications. You may withdraw consent at any time.

6. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Services, including hosting providers, analytics platforms, email service providers, live chat (Crisp), and payment processors such as Stripe.
• Professional advisors (lawyers, accountants, auditors) where reasonably necessary.
• Authorities and regulators when required by law or to protect our legal rights.
• Business transferees in connection with a merger, sale of assets, financing, or acquisition of all or part of our business.

Whenever we share data with service providers, we require them to use it only for the specific purpose of providing services to us and to protect it appropriately.

7. International Data Transfers

Our company and many of our service providers are based in the United States and other countries. As a result, your information may be transferred to and processed in countries that may not provide the same level of data protection as your home jurisdiction. Where required by law, we implement appropriate safeguards, such as standard contractual clauses, to protect your information during such transfers.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including providing the Services, complying with legal, accounting, or reporting obligations, and resolving disputes. When information is no longer needed, we will delete it or anonymise it in a commercially reasonable manner.

9. Your Rights & Choices

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

• Right to access the personal data we hold about you.
• Right to request correction of inaccurate or incomplete data.
• Right to request deletion of your data in certain circumstances.
• Right to restrict or object to certain types of processing.
• Right to data portability, where technically feasible.
• Right to withdraw consent where processing is based on your consent (for example, certain marketing or cookies).
• Right to lodge a complaint with a supervisory authority if you believe your data-protection rights have been violated.

To exercise your rights, please contact us at support@fastrank.io. We may need to verify your identity before responding to your request.

10. Security

We use reasonable technical and organisational measures to protect the personal information we process. No online service can be completely secure, however, and we cannot guarantee absolute security. You are responsible for using strong passwords, keeping access credentials confidential, and notifying us promptly if you suspect unauthorised use of your account or data.

11. Children’s Privacy

Our website and Services are intended for business users and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can delete it.

12. Third-Party Websites

Our website may contain links to third-party websites, tools, or services. This Privacy Policy does not cover those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Effective date” at the top of this page. Your continued use of the website or Services after any changes become effective constitutes your acceptance of the revised Policy.

14. Contact Us